Frequently Asked Questions

We setup all major printer brands including HP, Canon, Epson, Brother, Lexmark, Samsung, Kodak, Dell, and more. If you're unsure whether we cover your model, start a live chat or email us at info@inksolutions.store and we'll confirm straight away.

Absolutely. We specialise in wireless printer setup. We can help you connect your printer to your home or office WiFi network and ensure it's accessible from all your devices — including PCs, Macs, tablets, and smartphones. Most wireless setups are completed within a single session.

Don't panic — error codes are common and usually fixable. Our technicians are experienced with all manufacturer error codes across HP, Epson, Canon, and more. Contact us and we'll diagnose and resolve the issue, often within a single session with no need for a home visit.

Yes — from choosing the right cartridges for your model to resolving "cartridge not recognised" errors and print head clogs, we cover all ink and toner related issues. We can also advise on cost-effective compatible cartridge options to save you money.

Yes, this is one of the most common printer issues we deal with. It's usually caused by a stuck print queue, an outdated driver, or a misconfigured default printer setting. Our technicians can diagnose and fix this in most cases within minutes.

We can guide you through safely clearing a paper jam and identify whether the jam is being caused by a recurring mechanical issue, worn rollers, or incorrect paper settings. If the problem is hardware-related and requires physical repair, we'll advise you on the next steps.

We aim to respond to all enquiries as quickly as possible. For help, we can often assist the same day — sometimes within the hour via live chat. On-site visits are typically scheduled within 24–48 hours depending on your location and technician availability.

We are available Monday to Saturday, 9:00 AM to 8:00 PM. You can start a live chat during these hours for an instant response, or email us at info@inksolutions.store any time and we'll get back to you on the next business day.

Yes! Our membership plans give you priority access to setup, discounted rates on sessions, and regular maintenance check-ins to keep your devices running smoothly. Visit our Membership page to compare plans and find one that suits your needs.

We accept all major payment methods including credit and debit cards, bank transfers, and online payment platforms. Payment details will be confirmed at the time of booking. We never ask for payment via gift cards or cryptocurrency.

Yes — we offer a full range of setup including computer and laptop repairs, software troubleshooting, virus and malware removal, system speed-ups, and data transfer. See our Computer Repair page for more details.

Absolutely. We can help with router setup, WiFi dead spots, slow speeds, network sharing between devices, and more. We work with all major router brands and ISPs. Visit our WiFi & Network page to learn more.