Privacy Policy

Please note: This Privacy Policy may be provided in several languages to ease understanding. The legally binding version is the English version.

This Privacy Policy describes how Ink Solutions ("we", "us", or "our") collects, uses, and protects your personal information when you access our website at inksolutions.store or use our services.

Introduction

We recognise the importance of protecting your privacy. This policy is designed to be fully transparent about our data practices and to clearly explain your rights as a data subject. We are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including the Information Technology Act, 2000 (India) and, where applicable, the UK GDPR and EU GDPR.

Information We Collect

We process two types of information:

• Personal Information (PI): Information that identifies you such as your name, email address, telephone number, billing address, and IP address.
• Non-Personal Information: Aggregated or anonymised data that cannot identify an individual person, used for analytics and service improvement.

Information You Provide Directly

When you contact us, book an appointment, use our live chat, or subscribe to updates, we collect the information you submit including your name, email address, phone number, and enquiry details. During sessions, you may also share information about your device and configuration to help us diagnose and resolve your issue.

Information Collected Automatically

When you visit our website, we automatically collect certain information including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation paths
• Referral source (how you arrived at our site)
• Date and time of your visit

This data is collected through cookies and similar tracking technologies. For full details, see our Cookie Policy.

Information Collected During Sessions

When you use our services, we may collect information about your device, printer model, network configuration, and the nature of the issue. This information is used solely to provide the service and is not shared beyond what is necessary to resolve your issue.

How We Use Your Information

• To provide, operate, and improve our services
• To respond to your enquiries and requests promptly
• To send you service updates, appointment confirmations, and relevant communications
• To process payments and manage your membership or account
• To personalise your experience and tailor our services to your needs
• To analyse how our website and services are used so we can improve them
• To comply with our legal and regulatory obligations
• To detect, prevent, and investigate fraud, abuse, or security incidents
• To send marketing communications where you have given explicit consent (you can opt out at any time)

Legal Basis for Processing

Where data protection law requires a legal basis for processing your personal information, we rely on:

• Contract: Processing necessary to fulfil a session or membership agreement with you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Consent: Where you have explicitly given consent, such as for marketing communications or optional cookies.
• Legal Obligation: Where we are required to process data to comply with applicable law.

Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You may configure your browser to refuse cookies, though this may affect some site functionality. For full details, please see our Cookie Policy.

Sharing Your Information

We do not sell your personal information to third parties under any circumstances. We may share your information in the following situations:

• Service Providers: Trusted partners who help us operate our services, including payment processors, hosting providers, live chat tools, and analytics platforms. All are bound by strict data processing agreements.
• Legal Requirements: Where required to disclose information by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred. You will be notified in advance.
• Protection of Rights: Where disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Rights

Under applicable data protection law, you have the following rights:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where there is no lawful reason to continue processing it.
• Right to Restriction: Ask us to restrict processing in certain circumstances.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Data Security

We implement appropriate and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure data storage, restricted staff access, and regular security reviews.

No method of internet transmission is 100% secure. In the event of a data breach that affects your rights, we will notify you and the relevant authorities as required by law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Session records are retained for up to 2 years for reference and quality assurance.
• Billing and payment records are retained for 7 years in line with financial record-keeping requirements.
• Marketing consent records are retained until you withdraw consent.
• Website analytics data is retained in anonymised form for up to 26 months.

When your data is no longer required, it is securely deleted or anonymised.

International Data Transfers

Ink Solutions is based in Noida, India. If you access our services from outside India, your information may be transferred to, stored, and processed in India or in other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfers.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will remove that information.

Third-Party Links

Our website may contain links to third-party websites, including manufacturer pages and download sites. We are not responsible for the privacy practices of external sites and recommend reviewing their own privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. For significant changes, we will notify you by posting a prominent notice on our website or contacting you directly.

Contact Us

For any privacy-related questions or to exercise your rights, please get in touch: